Contact Us

CONTACT US

1. Customer Support

If you have any questions about your order, product, shipping, return, or refund, please contact our customer support team. Email is the fastest way to reach us as our team monitors inquiries throughout business hours.

• Email: support@royalkinzy.com
• Phone: +1(405) 666 9699
• Response Time: Within 24-48 business hours (Monday – Friday)
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT) / Denver Time

2. Order Support

For questions related to your order, please include the following information:

• Order Number
• Full Name
• Email Address Used at Checkout
• Tracking Number, if available
• Reason for Contact

3. Shipping & Tracking Support

If you need help tracking your package, please contact us with your order number and tracking number.

You can also track your order here:

• 17TRACK: https://www.17track.net
• USPS: https://www.usps.com
• UPS: https://www.ups.com
• FedEx: https://www.fedex.com

4. Returns & Refunds

For return or refund requests, please contact us by email before sending any item back.

Please include:

• Order Number
• Reason for Return
• Photos of the Product, if applicable
• Proof of Purchase

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order Number
• Clear Photos of the Item
• Photos of the Packaging
• Description of the Issue

6. Business Information

• Business Name: Royal Kinzy
• Business Address: 6342 Kendall St, Arvada, CO 80003, USA
• Email: support@royalkinzy.com
• Phone: +1(405) 666 9699
• Website: https://royalkinzy.com

7. Business Hours

• Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT) / Denver Time
• Saturday – Sunday: Closed
• Public Holidays: Closed

8. Email Us Directly

The fastest way to reach us is by email. Please include the following information for faster response:

• Full Name
• Email Address
• Order Number (if applicable)
• Subject
• Detailed Message

9. Important Notice

Please make sure your contact information is accurate so we can respond to your request as quickly as possible.

For order-related inquiries, always include your order number to help us assist you faster.